KEY INSIGHTS & TAKEAWAYS
Australian Healthcare Week 2025
At Australian Healthcare Week, we listened to your challenges and explored how to tackle them head-on with our AI-driven digital solutions. In this research you will find everything you need to know about how automation can be your game changer!
Key Insights
Understanding the pain points that impact productivity, patient care, and compliance.
60%
Of healthcare providers reported critical staff shortages
38%
Rise in operation costs year on year through repetitive manual tasks
40%
Of hospitals face significant challenges with care coordination
60%
of healthcare providers in Australia still rely on manual processes
Current Challenges Faced by Healthcare Teams
🚧 The Roadblocks and Bottlenecks that is slowing down your efficiency
Data Centralisation
Some visitors require the integration of multiple data sources into one centralised platform for streamlined management and decision-making.
Workflow Efficiency
Several visitors face challenges with manual processes that result in human error and are seeking automated solutions for data capture and verification.
Asset Management & Verification
One challenge involves centralising asset management and implementing robust asset verification to support financial and leasing operations.
Automated Onboarding Processes
Certain visitors face challenges in manual verifications of identity of individuals. They require a fully-digital and compliant verification system to streamline employee onboarding, aiming for a more cost-effective and efficient process.
Comprehensive Knowledge Base
There is a need to build an automated knowledge base that effectively manages and responds to inquiries, enhancing overall operational support.
Streamlined Admissions
Another challenge focuses on improving the admissions process through effective assessment, cross-checking, and summarisation to reduce administrative burdens and increase accuracy.
Enhanced Document Processing & Verification
Another challenge focuses on improving the admissions process through effective assessment, cross-checking, and summarisation to reduce administrative burdens and increase accuracy.
How we fit in
Our Products & Use Cases
Extract AI
Redact AI
Data Exchange
eSignature
eWitnessing
Cross-Check AI
Categorise & Split AI
Identity Verification
eVault
eForms
Asset Verification
Extract AI
Automate extractions from structured or unstructured documents securely and accurately in seconds. Supporting all file types, including PDFs, Image Files, Texts, Excel, and more.
Use-Cases
Patient Demographics
Reports & Lab Results
Patient ID & Registration Documents
Invoice Claims & Billing Forms
Prescriptions & Medication
Radiology Reports
Clinical Trial Documentation
Incident & Adverse Event Reports
and more
Patient Demographics
Reports & Lab Results
Patient ID & Registration Documents
Invoice Claims & Billing Forms
Prescriptions & Medication
Radiology Reports
Clinical Trial Documentation
Incident & Adverse Event Reports
and more
Benefits & Features
80%
Reduce operational costs by eliminating the need for frequent constant manual intervention.
40x
Achieve faster customer response times with automated processing of large volumes of documents.
99.97%
Experience accuracy in data extraction, significantly reducing errors compared to manual processes.
80%
Reduce operational costs by eliminating the need for frequent constant manual intervention.
40x
Achieve faster customer response times with automated processing of large volumes of documents.
99.97%
Experience accuracy in data extraction, significantly reducing errors compared to manual processes.
Redact AI
An AI/ML redaction solution for structured & unstructured documents that automate the process of identifying personal & sensitive information from documents, text, audio & more.
Use-Cases
Patient Medical Records
Reports & Lab Results
Patient ID & Registration Documents
Invoice Claims & Billing Forms
Research Documents
Radiology Reports
Clinical Trial Consent Forms
Governance & Compliance Documents
and more
Patient Medical Records
Reports & Lab Results
Patient ID & Registration Documents
Invoice Claims & Billing Forms
Research Documents
Radiology Reports
Clinical Trial Consent Forms
Governance & Compliance Documents
and more
Benefits & Features
100x
Faster than manual redaction. Redact 30 pages in less than 10 seconds.
45%
Reduction in common human errors associated with manual redaction processes.
8x
More effective than manual redaction on a 30-page document.
100x
Faster than manual redaction. Redact 30 pages in less than 10 seconds.
45%
Reduction in common human errors associated with manual redaction processes.
8x
More effective than manual redaction on a 30-page document.
Data Exchange
Data Exchange is a secure exchange platform that enables end-to-end automation for collecting, managing, and sharing sensitive data and documents.
Use-Cases
Patient Intake
Employee Onboarding
Insurance & Finance Documentation
Clinical Trials & Research
Pathology & Radiology
Healthcare Records
Invoice & Billing
Specialists, Allied Health, Aged-Care Records
and more
Patient Intake
Employee Onboarding
Insurance & Finance Documentation
Clinical Trials & Research
Pathology & Radiology
Healthcare Records
Invoice & Billing
Specialists, Allied Health, Aged-Care Records
and more
Benefits & Features
82%
Boost in efficiency compared to a vulnerable and manual collection via email.
90%
Reduction in document processing time through automation.
5x
Cost reduction based on a semi-automated process with an existing customer.
82%
Boost in efficiency compared to a vulnerable and manual collection via email.
90%
Reduction in document processing time through automation.
5x
Cost reduction based on a semi-automated process with an existing customer.
eSignature
A secure, legally binding eSignature platform for all businesses, offering bulk signing, unlimited users, and streamlined workflows to boost efficiency.
Use-Cases
Informed Consent Forms
Admission & Registration
Telehealth & Telemedicine
Clinical Trial & Research Consent
End-of-Life Planning
Claims & Billing
Liability Waivers
Privacy & Confidential Agreements
and more
Informed Consent Forms
Admission & Registration
Telehealth & Telemedicine
Clinical Trial & Research Consent
End-of-Life Planning
Claims & Billing
Liability Waivers
Privacy & Confidential Agreements
and more
Benefits & Features
80%
Reduction in data collection, application and contract signing time.
90%
Automated touch-less processing in the entire electronic signing workflow
80%
Reduction in contract processing time due to automated workflow
80%
Reduction in data collection, application and contract signing time.
90%
Automated touch-less processing in the entire electronic signing workflow
80%
Reduction in contract processing time due to automated workflow
eWitnessing
DoxAI e-Witnessing allows you to select one or more people to be present digitally to witness when crucial contracts, documents or deeds are being signed.
Use-Cases
Informed Consent Forms
Admission & Registration
Telehealth & Telemedicine
Clinical Trial & Research Consent
End-of-Life Planning
Claims & Billing
Liability Waivers
Privacy & Confidential Agreements
and more
Informed Consent Forms
Admission & Registration
Telehealth & Telemedicine
Clinical Trial & Research Consent
End-of-Life Planning
Claims & Billing
Liability Waivers
Privacy & Confidential Agreements
and more
Benefits & Features
80%
Reduction in data collection, application and contract signing time.
90%
Automated touch-less processing in the entire electronic signing workflow
80%
Reduction in contract processing time due to automated workflow
80%
Reduction in data collection, application and contract signing time.
90%
Automated touch-less processing in the entire electronic signing workflow
80%
Reduction in contract processing time due to automated workflow
Cross-Check AI
Advanced AI and ML tool that can validate, identify and resolve data discrepancies, inconsistencies and errors within multiple datasets like docs, databases & audio files.
Use-Cases
Admission & Registration Data
Clinical Coding & Billing
Medication Orders
Dispensing Records
Pathology & Radiology Reports
Discharge Summaries
Clinical Trial & Research
Audit & Compliance Records
and more
Admission & Registration Data
Clinical Coding & Billing
Medication Orders
Dispensing Records
Pathology & Radiology Reports
Discharge Summaries
Clinical Trial & Research
Audit & Compliance Records
and more
Benefits & Features
95%
Operational cost reduction on average based on existing clients.
32X
Faster than a human at cross checking data on a 35 items checklist.
80%
Of Existing workflow automated through AI & ML based on existing clients.
95%
Operational cost reduction on average based on existing clients.
32X
Faster than a human at cross checking data on a 35 items checklist.
80%
Of Existing workflow automated through AI & ML based on existing clients.
Categorise & Split AI
Document categorisation and splitting solution that leverages advanced AI & ML algorithms to automatically classify, organise and split documents.
Use-Cases
Patient Admission Bundles
Lab & Diagnostic Reports
Discharge Summaries
Insurance & Billing Packets
Stocktaking & Asset Documents
Radiology Reports
Clinical Trial Docs
Historical Patient Charts
and more
Patient Admission Bundles
Lab & Diagnostic Reports
Discharge Summaries
Insurance & Billing Packets
Stocktaking & Asset Documents
Radiology Reports
Clinical Trial Docs
Historical Patient Charts
and more
Benefits & Features
98%
Accuracy in page categorisation compared to manual categorisation.
100x
Faster than manual reading and categorising a 10-page document
95%
Operational cost reduction on average based on existing clients.
98%
Accuracy in page categorisation compared to manual categorisation.
100x
Faster than manual reading and categorising a 10-page document
95%
Operational cost reduction on average based on existing clients.
Identity Verification
Automate the verification of identity (VOI) for individuals or businesses like AML, CTF, OFAC, KYC, KYB, PEP, Biometrics including Constant Monitoring, in seconds.
Use-Cases
Vendor & Supplier Onboarding
Donor & Philanthropic Funding
Local & International Patient Admissions
Pharmacy Distributions
Facility Licensing Checks
Asset Ownership Checks
Insurance & Claims Checks
and more
Vendor & Supplier Onboarding
Donor & Philanthropic Funding
Local & International Patient Admissions
Pharmacy Distributions
Facility Licensing Checks
Asset Ownership Checks
Insurance & Claims Checks
and more
Benefits & Features
99.97%
Accuracy in automated identity verifications compared to manual verifications.
100x
Faster onboarding and admissions in seconds compared to manual ID review.
90%
Reduction in verification costs due to elimination of paper processes, errors, and rework.
99.97%
Accuracy in automated identity verifications compared to manual verifications.
100x
Faster onboarding and admissions in seconds compared to manual ID review.
90%
Reduction in verification costs due to elimination of paper processes, errors, and rework.
eVault
Store, encrypt and manage your organisation's data with our eVault service, built with cyber security in mind to protect against data breaches and compliance issues.
Use-Cases
Patient Medical Records
Reports & Lab Results
Patient ID & Registration Documents
Invoice Claims & Billing Forms
Research Documents
Radiology Reports
Clinical Trial Consent Forms
Governance & Compliance Documents
and more
Patient Medical Records
Reports & Lab Results
Patient ID & Registration Documents
Invoice Claims & Billing Forms
Research Documents
Radiology Reports
Clinical Trial Consent Forms
Governance & Compliance Documents
and more
Benefits & Features
99.97%
Reduction in data breach risk compared to storing it manually on-premises systems.
90%
Faster data retrieval in seconds like health records compared to manual searching.
92%
Reduction in physical onsite storage costs and operational costs.
99.97%
Reduction in data breach risk compared to storing it manually on-premises systems.
90%
Faster data retrieval in seconds like health records compared to manual searching.
92%
Reduction in physical onsite storage costs and operational costs.
eForms
Create, collect, manage, and store data effortlessly. Streamline your workflow with DoxAI eForms – smart, customisable, and designed to fit your business needs.
Use-Cases
Registration & Admission
Triage & Clinical Assessments
Consent & Procedure Authorisations
Insurance & Billing
Staff Onboarding
Care Plans & Feedback
Chronic Disease Management
Telehealth & Virtual Visit Forms
and more
Registration & Admission
Triage & Clinical Assessments
Consent & Procedure Authorisations
Insurance & Billing
Staff Onboarding
Care Plans & Feedback
Chronic Disease Management
Telehealth & Virtual Visit Forms
and more
Benefits & Features
99%
Reduction in data entry errors compared to manual form filling with automated data checks.
10x
Reduction in processing times from paper-based to fully automated & digital submissions.
90%
Savings in operational costs due to reduction in printing, storage and manual paperwork.
99%
Reduction in data entry errors compared to manual form filling with automated data checks.
10x
Reduction in processing times from paper-based to fully automated & digital submissions.
90%
Savings in operational costs due to reduction in printing, storage and manual paperwork.
Asset Verification
A digital, user friendly inspection platform where buyers and financiers can validate vendors and any assets within 30 minutes.
Use-Cases
Medical Equipment & Inventory
Vendor & Procurement Verification
Financial Audit & Insurance Claims
Facility & Infrastructure Management
Company Vehicles Verifications
Second-Hand Equipment Verification
and more
Medical Equipment & Inventory
Vendor & Procurement Verification
Financial Audit & Insurance Claims
Facility & Infrastructure Management
Company Vehicles Verifications
Second-Hand Equipment Verification
and more
Benefits & Features
97%
Reduce fraud risk with streamlined verification for confident, informed decisions.
100x
Reduce manual verification time from 1-3 days to just 30 minutes through automated process.
80%
Reduction in asset verification costs with automated data collection and checks.
97%
Reduce fraud risk with streamlined verification for confident, informed decisions.
100x
Reduce manual verification time from 1-3 days to just 30 minutes through automated process.
80%
Reduction in asset verification costs with automated data collection and checks.
Al-Powered Automation
Before
Patient Onboarding
35%
have Minimal Automation
30%
have No Automation
Care Delivery
05
hours of admin duties per day
30 min.
Average per request
100%
Human effort
Data based on surveys and studies from the Australian Digital Health Agency, Australian Medical association, RACGP, and Deloitte Australia 2023
After
Patient Onboarding
99.97%
have Minimal Automation
30%
have No Automation
Care Delivery
15
hours of admin duties per day
1-2 min.
Average per request
0%
Human effort
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